Términos y condiciones

Terms of sale

General Conditions of Sale

These General Conditions of Sale (the "Conditions") apply to the sale of all Reviverdes products.
We ask you to read these conditions carefully before placing your order with Reviverdes. By placing your order you agree to be bound by these conditions.

General conditions

Registering in Reviverdes is free. You will have access to your personal data through a password and you can change the data at any time.
You are not obliged to register and you can unsubscribe whenever you want.
The information we receive when a registration is made is completely confidential and only Reviverdes will have access to the data and will be subject to our PRIVACY POLICY.

Information prior to hiring

These general contracting conditions together, where appropriate, with the particular conditions that may be established, will expressly regulate the relationships that arise between Reviverdes, with registered office at Urb. Los Tablazos, C / K5 Villa Los Leones, 18370, Moraleda de Zafayona, Granada and the Clients who contract the Products offered through the Website:

What is Reviverdes?

These General Conditions have been prepared in accordance with the provisions of the Spanish legal system, specifically in Law 34/2002 on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 3/2014, of March 27, by which the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, Law 7/1996 on the Regulation of Retail Trade, Law 59 / 2003, of December 19, electronic signature and any other legal provisions that may be applicable.

The use and / or acquisition of Reviverdes products, whose characteristics are described on the Reviverdes website, hereinafter referred to as the "Products", imply acceptance as a Client, without reservations of any kind, to each and every one of the these General Conditions, as well as the Particular Conditions that, where appropriate, govern the acquisition. Reviverdes informs that the procedures to carry out the acquisition of the Products are those that are described in these General Conditions, as well as those other specific ones that are indicated on the screen while browsing our website, so that the Client declares to know and accept said procedures as necessary to access the Products offered on the Website. Any modification and / or correction of the data provided by the Clients during navigation will be possible and must be carried out according to the indications included on the Web page. The Products offered on the website, along with their characteristics and price, will appear on the screen. We try to show the physical characteristics of the Products as accurately as possible, but it should be taken into account that the quality, configuration and resolution of the computer monitor may influence the perception of colors, so there may be some slight difference color between the actual product and the one reflected on the screen.

While we endeavor to ensure that the information on our website is complete, sometimes the packaging and materials of the Products may contain additional or different information than what appears on our website. Components can also change. We recommend that you do not stop to read only the information available on our website but, before using it, you also carefully read the labeling, warnings and instructions that accompany the product.

Reviverdes reserves the right to decide at any time which are the Products that it offers to Clients through its website. In this way, Reviverdes may at any time include new products or modify those included in the Web page, it being understood, unless otherwise provided, that such Products will be governed by the provisions of the General Conditions in force at that time. Likewise, Reviverdes reserves the right to stop providing access, at any time and without prior notice, to any of the Products offered on the Website.

Purchase procedure

Registry

For the acquisition of the Products, Reviverdes requests that you register, for which you must be of legal age (18 years), and you must fill in the forms that appear on the screen and specifically:

(i) complete completion of the electronic form that appears at all times on the website, following the instructions indicated therein;

(ii) pressing the icon / button «ACCEPT THE PRIVACY POLICY»;

and (iii) receipt in your email account of the registration agreement.

The login and password provided to Reviverdes are identifying and enabling elements to access and make the purchase and are personal and non-transferable. The login cannot be modified, but the password can, in which case the modified passwords will lose their validity.

Order fulfillment

Once registered, and to proceed with the purchase of any of the Products, you must follow the instructions on the screen, completing for this purpose the order form supplied, which implies the reading and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, the existing Particular Conditions.
When you place your order, we will send you an email confirming receipt of your order. You can, however, modify your order before the order enters the shipping process.
We only sell products in limited quantities or corresponding to the typical needs of an average household.

Transportation and delivery

Transport price: the price of transporting the Product to your address depends on the quantity, weight and shipping area. It will be identified on the website at the time of confirming the purchase of the Product.

For areas outside mainland Spain, destination customs charges and area taxes are not included.

Delivery: Reviverdes will deliver within the indicated period, except for force majeure or reasons external to Reviverdes, the Product that you have purchased, at the address that you have indicated for this purpose in the order form.

All our Products leave our facilities with the packaging in the best conditions. You should always verify that the merchandise has been delivered in perfect condition and it is recommended to state "damaged packaging" or similar on the delivery note of the carrier to be able to claim later, since otherwise the carrier agrees the receipt of the product.

Notification of incidents within 48 hours from receipt of the order: it is essential that you keep the original packaging and take photographs of how the Product has arrived at your home, both the packaging and the product. If you communicate the incident to us through the mail hello@reviverdes.com Within 48 hours of receiving the Product, Reviverdes may claim the insurance of the transport company.
Notification of incidents after 48 hours from receipt of the order: it is also essential that you keep the original packaging and take photographs of how the Product has arrived at your home, both of the packaging and the product. If you communicate the incident to us through the mail hello@reviverdes.com  after 48 hours after receiving the Product, Reviverdes will not be able to claim, in this case, the insurance of the transport company, so we can proceed to the withdrawal of the Product for a review of the incident in our facilities. In any case, Reviverdes may freely choose not to collect the Product and return the Price or send you the Product again and remove the damaged one.

Delivery times: the delivery times of the Products, on working days, except for transport problems unrelated to Reviverdes, are those that will be confirmed in the purchase process.
Reviverdes will make its best efforts to comply with these deadlines, but its delay, due to transport problems beyond Reviverdes, will not imply the cancellation of the order or any compensation.

Deliveries outside the EU territory: when placing an order to be delivered in a country or territory not belonging to the European Union, you may have to pay import duties and taxes upon arrival at the destination. This is because you will be considered the importer of the Products, so you must comply with all applicable laws and regulations in your country.

Orders destined for the Canary Islands, Ceuta and Melilla are subject to local customs procedures.

Any additional expenses due to the payment of customs and / or tariffs will be at your expense. Reviverdes has no control over such expenses and therefore it is not possible to anticipate their amount. Since customs policies vary significantly from one country to another, we therefore advise you to contact the corresponding customs office to obtain information on the import restrictions that apply to certain products. We are not responsible for customs withholdings. In the event that you do not pay the corresponding import taxes, the merchandise may be detained at customs. In this case, returns will not be accepted.

Price and method of payment

Price: The purchase prices in effect at the time the order is placed are those that appear on the screen. The prices will indicate the Value Added Tax (VAT).
However, purchases made by residents of non-EU countries will be exempt from paying VAT and subject to the payment of import tax that may correspond. The costs of customs clearance and import taxes are not included in the price of the Product or in the shipping price and therefore you must pay them at destination.
Due to its special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered for these purposes non-EU territories. In general, any tax, fee, tribute and brokerage that accrue as a result of the sale of the Product, as well as any other expenses derived from it, will be at your expense.
The shipping costs that will appear on the screen will be at your expense and will correspond to the rates set by the transport agency contracted at all times, and will depend on the destination and weight of the shipment.
Prices are shown in EUROS, and will be invoiced and charged in this currency.

Payment method: the moment you add the Product to the 'Shopping Cart', the amount of said product will appear on the screen with and without VAT or, if the purchase is exempt from said tax, said exemption will be automatically contemplated from the personal data entered by you, once you have confirmed the order. The payment of the price of the Product purchased and of the shipping costs, which will appear on the screen, can be made either by credit or debit card, or PayPal. To proceed with the payment, you must follow each and every one of the instructions that appear on the screen, providing the following information, if made by credit or debit card: a) type of card; b) name and surname of the owner; c) card number; c) expiration date; d) as well as any other required on the screen.
As an electronic payment system, Reviverdes has installed an electronic commerce payment gateway that it has contracted with a bank. All the data provided for these purposes is encrypted to guarantee maximum security.

SSL Protocol: The navigation and purchase process on the web are carried out through the SSL protocol, thus providing both the client and Reviverdes the highest standards in confidentiality and security in communications.
This protocol is universally supported by the main browsers and guarantees you

(i) the identity of the recipient of your data (not impersonation of the seller),

(ii) the confidentiality of the information provided and

(iii) the integrity (not manipulation) of the information provided.

Likewise, Reviverdes states that in no case does it store the data provided by users through the payment gateway, and that it is only kept while the purchase is made, the payment is made and until the withdrawal period has elapsed. In order to provide greater security to credit card owners, a three-digit number has been included on your cards that serves as an identification code to verify the physical presence of the card during transactions over the Internet. This three-digit number is printed on the back of your card (in the signature area), immediately after the card number. In order to prevent fraudulent transactions with credit cards, these control digits will be requested to validate the operation.

Invoice: Reviverdes will issue an invoice for each shipment, which will be provided in electronic format and will be sent to the email address you have provided us.

Right of withdrawal

How to do it: you can cancel your order without any reason within 14 calendar days from the day you receive the purchased Products (or from the last Product, component or part in the event of delivery of a Product composed of multiple components or parts. ). This right will not be applicable in the event that the Product has been prepared in accordance with the specifications that you have supplied us and therefore it is a Custom product.

For these purposes, you must inform us of your decision to withdraw from your order. You must send your request to the following email address:

hello@reviverdes.com
For this purpose, you can use the WITHDRAWAL MODEL, which you will find at the end of these Conditions.
Reviverdes will confirm in writing the receipt of the request and the details of how to proceed with the return. It will be enough for you to send your communication before the end of the withdrawal period of 14 days and return the item in the way we indicate in writing.
Reviverdes will not be the owner of the returned product until it is received at the return address.

Effects of withdrawal: Reviverdes will refund the price of the product and the ordinary shipping costs corresponding to the cheapest shipping option that we offer, within the period indicated below, subject to the conditions, which are described below:

a) You must return the Products following the instructions that we indicate in writing within 14 days of the day you notified us of your withdrawal, unless we offer to collect the Products from us at the place you indicate.
b) If you choose a different delivery method than the cheapest option that we offer, Reviverdes will not be obliged to reimburse the additional costs that may arise from it.
c) Reviverdes will verify the status of the returned Products. If the Product has not been unsealed and maintains its original packaging, or if the Product that is returned is with the original packaging open, removed from the packaging or without packaging, assembled or used, but is in perfect condition, Reviverdes will refund the amount of the purchase of the product and, if applicable, transportation costs, within five (7) working days from receipt. In the event that Reviverdes offers to collect the Product, in any case the refund of the purchase amount must be made no later than fourteen (14) calendar days from the date of communication of your withdrawal decision. .
If, on the contrary, the Products to be returned have been manipulated in such a way that they have any type of deterioration that decreases their value, due to the fact that they have been manipulated in a way other than that which is necessary to verify the nature, characteristics and / or operation of the Products, will entail that in such cases the exercise of the right of withdrawal is not admitted.
d) Reviverdes will use the same means of payment that you would have used for the initial purchase, unless another means is expressly agreed. In any case, you will not bear any surcharge that may arise from said refund. We may withhold the refund until we have received the returned items from you or until you provide us with proof that you have returned the items, whichever comes first.

After-sales guarantee

In addition to your legal rights of withdrawal, if you are a customer from the European Union (except the United Kingdom) you will have a one-year post-sale guarantee from the date of delivery of the Product, for the repair or replacement of products purchased in Reviverdes if they were defective or unsatisfactory with what is announced on our website. Defects caused in the Products due to negligence, blows, use or improper handling, improper installation or materials subject to wear outside of normal use will not be covered by this guarantee.
In the event that the Products have a manufacturing defect, you will have the right to require Reviverdes to replace or repair them, unless one of these two options is objectively impossible or disproportionate. You must notify us of the detected defect within 2 weeks from the moment you notice it. From the moment you inform us of the chosen option, we will abide by it. Any option that has unreasonable costs for Reviverdes, taking into account the value of the Product, will be considered disproportionate.
The repair or replacement will be free of charge for you and will be carried out within a reasonable time.
The price reduction and the termination of the contract will proceed, at your choice, when the repair or replacement of the Product is not possible or in cases where these have not been carried out within a reasonable time or without major inconvenience to the consumer and user. The resolution will not proceed when the lack of conformity is of little importance.
The price reduction will be proportional to the difference between the value that the Product would have had at the time of delivery if it had been in accordance with the contract and the value that the product actually delivered had at the time of said delivery.
In order to use this guarantee, they must notify Reviverdes through the mail hello@reviverdes.com , indicating the following information: order reference number, Product description, description of the problem the Product has and attach photographs, in case of visible defects.

Our responsibility

Reviverdes will not be responsible for:
losses that were not attributable to any default on your part;
indirect or consequential losses that were not reasonably foreseeable by both parties at the time the contract for the sale of the Products was formalized between both parties.
Nothing in these Conditions limits or excludes our liability in the event of falsehood, death or personal injury attributable to our negligence or fraud.
Reviverdes will not be responsible for any delay or breach of its obligations arising from these conditions if said delay or breach is attributable to circumstances beyond our reasonable control.
If the delay occurs prior to the shipment of the Product, Reviverdes will not charge you any amount for said Product until it has been sent to you, in which case you can cancel the order at any time prior to said shipment.

Applicable law

These conditions will be governed and interpreted in accordance with Spanish law, expressly excluding the application of the United Nations Convention on Contracts for the International Sale of Goods.
Both parties agree to submit to the non-exclusive jurisdiction of the courts of Granada (Spain). If you are a consumer and have your habitual residence in the European Union, you will also have the protection that any mandatory provision of the legislation of your country of residence may offer you.
The European Commission offers a platform for alternative dispute resolution, which you can access here:
https://ec.europa.eu/consumers/odr/

Modification of the conditions of sale

We reserve the right to make changes to our website, our policies and these Conditions of Sale, at any time.
You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time you place your order, unless, by law or at the request of public authorities, a change must be made to said terms and conditions, policies or these Conditions of Sale (in which case, such changes could be applicable to any orders that you have previously made).
If any of these conditions is declared invalid, null or for any ineffective cause, said condition will be understood to be excluded without said statement affecting the validity or enforceability of the other conditions.

Resignation
In case of breach on your part of these Conditions, and even though Reviverdes may decide not to exercise any rights available to it at that time, Reviverdes may make use of such rights and actions on any other occasion in which you may breach these Conditions. selling.

Our contact details

Our contact details are as follows:
Revive
Urb. Los Tablazos, C / K5, Villa Los Leones,
18370, Moraleda de Zafayona (Granada)
Tel. +34680167938
e-mail: reviverdes@gmail.com

Language

In the event of a discrepancy between the Spanish version of this text and other versions on our website, the Spanish version will prevail.

Model withdrawal form

(You only have to fill in and send this form if you want to withdraw from the contract)

To the attention of Reviverdes
Urb. Los Tablazos, C / K5, Villa Los Leones,
18370, Moraleda de Zafayona (Granada)
reviverdes@gmail.com
I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contract of the Product ________________ with the following information:
- Ordered on / received on (*): ______________
- Reference number: ________________
- Name of the consumer and user or consumers and users: _____________
- Address of the consumer and user or consumers and users: ______________
- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
- Date: ________________

en_GBEN